TERMS & CONDITIONS

Please read the following information carefully before making any purchase on our site. Ordering products from our site is equivalent to accepting these Terms and Conditions.

1. Stipulation of the purchase contract

Once you have placed an order on our site you will receive an e-mail from Lilliput Miniatures that confirms its receipt. The contract between us begins when, after verifying the actual availability of the Products on order, we send you an email that confirms the processing. 

Lilliput Miniatures reserves the right to:

  • decline any order (or part of it) whose products are temporarily unavailable for any reason;

  • decline any order (or part of it) if the site reports an obvious error or discrepancy in the description of the product or its price;

  • set limits on the quantity of any product ordered if it is a limited edition;

  • set limits on the volume of any product ordered in accordance with our standard procedures regarding compliance with the laws and regulations of your territory.

 

2. Products

 

Once the products are delivered you will become their owner, and they appear to be under your responsibility. Lilliput Miniatures declines any responsibility for damage, loss or destruction of parts of the products once delivery has been made.

3. Prices, payments

 

Credit card:

Pay conveniently and instantly with your credit card using the most used and secure gateway in the world: PayPal. You can pay even if you do not have a PayPal account: enter your details safely and the payment will be sent to us instantly, allowing us to ship and process your purchase within 24 hours. 

The prices of the products of the respective brands are specified on this site in the appropriate sections. This information is subject to change without notice. Please refresh your browser page frequently to ensure you are viewing the correct prices. Each displayed price includes VAT, at the Italian value.

Product prices exclude delivery costs that will be added to the total at the time of order check-out. Shipping cost details can be viewed on this page

 

4 . Shipping and delivery of the Products

 

All products displayed on the site are considered available for immediately delivery, unless otherwise explicitly indicated. In case of temporary out of stock or delay of a product, the buyer will be promptly notified by email or telephone.

The products will be delivered to the address specified in the order .

While we make every effort to ensure that your order is processed and delivered on time, please take into consideration that processing and delivery times are estimates only and are not covered by any purchase agreement. If a product is made or produced to order, an estimated delivery time will be specified when ordering. By placing an order for a Made-to-Order product, you agree that delivery is subject to lead times.

We may change the processing or delivery date or cancel any purchase contract, or remove any product from your order (without any responsibility) if we have impediments or setbacks in the function of our duties, due to circumstances beyond our control, including, without limitations, force majeure , government, wars or national emergencies, acts of terrorism, protests,  civil riots, fires, explosions, extreme climatic conditions, floods, epidemics, lockouts, strikes or other working circumstances, fuel shortages, limitations or delays regarding couriers, or inability or delays in obtaining adequate supplies or materials.

We will make every effort to ship all the items of your order together in one shipment, but we reserve the right to ship your order at different times in the case when some parts of it are not available, or their availability has been postponed, in when ordering, or if the order is too large for a single shipment. In these cases, you will be charged a single shipment fee for the entire order.

5 . Contract termination and returns

To exercise the right of termination within 14 working days from the day of receipt of the product - as required by law, the product must be intact and returned in its original packaging, complete in all its parts. The shipping costs for returning the goods are fully charged to the buyer . In any case we will not accept unauthorized returns or returns shipped in inappropriate packaging.         

 

You can exercise your right of contract termination in the following cases:

  • The product received does not correspond to what was ordered by the buyer

  • The product received appears to be damaged

  • The product received is missing in some of its parts

 

The management of return practices involves two possible evolutions:

  • Refund: the refund procedure consists in returning the entire amount spent by the buyer to purchase the product or products in question in the return procedure.  

  • Exchange of products: the exchange of products consists in the replacement with other product or products of the same value, corresponding to the cost of the returned goods. 

 

These procedures are not applied on products Made-to-Order.

 

To proceed a return, you can:

 

Opening a return procedure involves the termination of the purchase contract. For the return procedure to be opened and examined, the contact must communicate of the following information: name of the purchaser, address of the recipient and details of the order (order number, products ordered and order date).

When you exercise your right of withdrawal by choosing the refund method, we will refund you in no more than 14 days from our receipt of the returned products. We will refund the full price of the product, including the shipping cost paid to deliver it to you. The refund will be made through the same payment method you used.

Except in cases precluded by law we will not be liable for any indirect or consequential loss, damage or expense (including loss of profit, business or reputation) that may arise from, or be related to, any defect found in a Product; furthermore, we will not be obliged to refund any amount other than that due to reimburse the sum paid by you for the product in question.

 

None of the foregoing conditions are intended to limit any rights you are entitled to as a consumer under applicable local laws or other official rights that cannot be excluded, nor are they intended to exclude or limit in any way our liability in the event of death or personal injury resulting from our negligence or fraud.

 

It is not possible to exercise the right of withdrawal in the following cases:

  • Purchase made for business and / or professional use (purchase with VAT number).       

  • Products without labels or original packaging.       

  • Any product that does not retain the original features and equipment possessed at the time of purchase (for example, missing a label or simple breakage of the package).       

  • If the purchased good is not intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). To limit damage to the original packaging, we therefore recommend, where possible, to insert it in a second box, avoiding in all cases the affixing of labels or adhesive tapes directly on the original product packaging.       

  • Any product that has been even minimally used or that has undergone alteration, tampering, breaking, abrasion or simply opening a seal.       

  • In the event that the product is damaged for reasons other than its transport.       

 

6 . Customs duties

 

It is possible that your order is subject to customs duties and taxes whose payment is expected when the products arrive at the specified destinations. In such case, the buyer is held responsible for paying such customs duties and taxes. Please note that we have no control over these amounts and cannot predict their amount.

 

7. Copyright

 

The design of the Site, the text, the figures, the selection and arrangement of the same and all the compilations of the software, the source code, the software itself (including the applets) and all other material on the site are protected by the copyright of Lilliput Miniatures and its suppliers. All rights reserved. Permission is granted to make an electronic copy or to print hard copy portions of the site for the sole purpose of placing an order using the site as a shopping resource. Any other use of the material published on the site, including reproduction for purposes other than those mentioned above, modification, distribution, republication without the prior written consent of Lilliput Miniatures , is strictly prohibited. 

 

8. Warranty conditions

 

Lilliput Miniatures , distributes only original products, officially imported and covered by the Original Manufacturer's Warranty.

 

Manufacturer's Warranty:

Each product distributed by Lilliput Miniatures enjoys the Original Manufacturer's Warranty under the terms indicated by Italian law. The warranty never covers damage to the products caused by improper use of the product, including any damage caused to third parties or to things and objects of third parties. 

 

Conformity Guarantee:

A lack of conformity is defined as a defect that can be verified upon receipt of the product and in any case visible before the start of use. Lilliput Miniatures offers a direct guarantee against conformity defects and ensures immediate replacement of the "non-conforming" product.

Product must be returned prior to receipt of a suitable replacement. For all other cases the Manufacturer's Warranty is valid. Examples of lack of conformity: 

  • Receipt of a product damaged in transit.

  • Products that are not compliant according to the manufacturer.

  • Receipt of a new product with a visible defect before use (DAO).

 

Any damage found on the goods shipped must be promptly reported to Lilliput Miniatures within 5 days of discovery, without prejudice to the purchaser's obligation to take appropriate measures to avoid worsening the damage.

 

9 . Other Information

 

For a more detailed explanation of the regulations in force regarding privacy and the processing of personal data, please consult the "Privacy Policy" page of our site.

The purchase contract concluded with the buyer is binding. It is not possible to transfer, assign or negotiate any of your rights or obligations under the contract.

If any part of these Terms or any of the obligations of the purchase agreement is found to be invalid, illegal or unenforceable by a competent authority, these terms, conditions or obligations will be separated from the remaining terms, conditions or obligations, which will continue to be valid to the fullest extent permitted by law.

These Terms, together with the Privacy Policy, the sections of the site dedicated to information on sales, prices and shipments, and other documents mentioned in these sections, constitute the entire agreement between the parties and override any other measure, understanding or previous agreement between the parties referable to the subject of any purchase contract. Lilliput Miniatures acknowledges that, by signing a purchase contract, neither party may have recourse to any claims, representations, assurances or guarantees of any person (whether party to the contract or not) other than those expressly indicated in the aforementioned documents. Nothing in this clause limits or excludes any liability in the event of fraud. 

The failure or delay by Lilliput Miniatures in enforcing, even partially, any obligation under the purchase agreement must not be interpreted as a waiver of the rights of Lilliput Miniatures under the same agreement. Any waiver of recourse by Lilliput Miniatures on any breach, or default, of an obligation under the purchase agreement shall not be considered a waiver of recourse on subsequent breaches or defaults and does not in any way affect the other terms of the purchase agreement.

Lilliput Miniatures reserves the right to revise and correct these Terms from time to time. Buyer is subject to the policies and Terms valid at the time of the order from Lilliput Miniatures.

No term of any purchase agreement may be enforceable by a person who is not a contracting party.

As far as possible, any dispute or request that derives from, or is connected to, a purchase contract or its contents or constitution, including disputes or requests of a non-contractual nature, is governed by Italian law. For legal disputes, the competent court is that of Modena.

 

10 . Complaints

 

Lilliput Miniatures is committed to providing you with a quality service and values ​​your views, opinions and comments on each of the products and the service provided to you. If you feel that we have not done any of our tasks satisfactorily please contact us and we will make every effort to resolve any issues .